Featured Vacation Rental
Located between Utah’s famous Powder Mountain, Snowbasin and Wolf Mountain Ski Resorts
 |
Frequently Asked QuestionsBasinview Lodging FAQWe know how much time and money you are investing in your vacation, and we know you will have questions. To save you time and, hopefully, help you in your planning process, we have tried to anticipate and provide answers to the most frequently asked questions we hear in our office: Why stay in a vacation rental home instead of a hotel? In a vacation rental, you can stay in a fully furnished home with multiple bedrooms and bathrooms underneath one roof, rather spending money on multiple hotel rooms. Many rentals are priced between 50 and 80 percent less per square foot than the average hotel room in popular destinations. You can stock the kitchen with all your favorite foods and have great family meals without excess restaurant expenses, room service fees and gratuities. How do I make a reservation? Is it secure? Booking a vacation rental with Basinview Lodging is a convenient and secure process. Guests can view photos and amenities of individual homes to find a home to fit their specific needs prior to booking. Reservations can be made 24 hours a day online at basinviewlodging.com or by calling one of our friendly vacation home rental reservationists at 877-686-4733. Is there a minimum stay required? Yes, we typically require a 2-night minimum stay, depending on the property. During Christmas Holiday the minimum is typically 4 to 7 nights. Do I need to check in at the office? There is no need to come by the office to check in, provided all monies for your stay have been received. Once we have received your signed and completed rental agreement (Registration Form), including your credit card information, we will send the access codes required to access your home. These codes will access the key box at your condo or home. Your confirmation will include pre-arrival check-in information, including directions to/from the airport and local highways, maps of the area, and detailed entry instructions for the home. Are pets allowed? Most of our rental condos and homes do not allow pets due to HOA Rules or allergy concerns. Any pets must be approved prior to occupancy. A pet of any kind on the premises of a non-pet property is absolutely prohibited and is grounds for immediate eviction of the entire party without refunds. What is the payment policy? Payments can be made in the form of credit card, personal check, cashier’s check, e-check, certified check, or money order. Please make checks payable to Basinview Lodging. Personal checks cannot be accepted within thirty days of the check-in date. An advance payment equal to 50% of the rental rate is required within 10 days of receipt of confirmation of reservation. The balance of rent is due thirty (30) days prior to the check-in date. Reservations made less than 30 days prior to the check-in date will require full payment via credit card, cashier’s check, wire transfer, certified check or money order. If paying by check and check is returned for NSF, there is a $50 service charge per occurrence. Payments for foreign reservations must be made in U.S.funds by credit card, money order, wire transfers, or cashier’s checks payable on a U.S. bank. Are there any other fees beside the nightly rate? Yes, a cleaning fee and hospitality tax will be added to each stay. The cleaning fee is posted on the website and will be based on the size of the home or condo you are staying in. What time is check in? The regular check in time is 4:00pm, Mountain Time. What time is check out, and what do I need to do to check out? Please remember that check out time is no later than 10:00 AM. Late check-outs are available with pre-approval from management, however late check-outs are very rare in high season.. The house keeping staff will be arriving shortly after 10:00AM to perform a routine inventory and home inspection to the house, so please be sure to report any damages or breakages during your stay prior to your departure to eliminate any claim made on your credit card. Just make sure to lock up, be sure to return the house key to the lock box to avoid unnecessary charges and have a safe trip home. By-the-way, take care to check you have packed all your personal belongings. Unfortunately, the management cannot be held responsible for any items left behind. What is your Cancellation Policy? (a) If the customer cancels their reservation a minimum of thirty (30) days prior to the commencement of the reserved stay, they will incur no penalty, and all advance payments, including reservation and property damage deposits, will be fully refunded. If cancellation occurs less than 30 days prior to the check-in date, 50% of the rental charge for the entire reservation period will be forfeited. If cancellation occurs less than 7 days prior to the check-in date, 100% of the rental charge for the entire reservation period will be forfeited. (b) If the customer makes changes in the dates of their reserved stay, less than thirty (30) days prior to the commencement of the original reserved stay, and these changes result in a shortened stay, they will be responsible for rental payment for the longer original reserved stay, to the extent that the dates vacated by these changes cannot be re-sold to another customer. Refund will be made for those dates of a reserved stay that are not used due to early departure, only to the extent that some or all of these vacated dates could be rerented to another customer. (c) All refundable deposits will be refunded by check within fourteen (14) days of the cancellation notice Do I need to bring my own linens and towels? Guests of Basinview Lodging will arrive to find professionally laundered and sanitized high quality linens on ready made beds. Bath sets (which include bath towels, hand towels and wash cloths) are also provided. Beach towels may be provided, but it's always a good idea to bring your own. Is daily housekeeping service available? While your vacation rental is thoroughly cleaned and prepared for your arrival, should you require a mid-stay or daily housekeeping service, it is available for an additional fee. Please speak to your reservation agent or send an email to info@ basinviewlodging.com for more details. If I have questions during my stay, who I can call? Should you have any questions during normal business hours, please call the office toll free at 877-686-4733. If you have an emergency, you can reach Greg on his cell phone at 801-791-9104. Please limit any after-hours calls to emergencies only. |
||||||||
