Frequently Asked Questions

We know how much time and money you are investing in your vacation, and we know you will have questions.  To save you time and, hopefully, help you in your planning process, we have tried to anticipate and provide answers to the most frequently asked questions we hear in our office:

Why stay in a vacation rental home instead of a hotel?
In a vacation rental, you can stay in a fully furnished home with multiple bedrooms and bathrooms underneath one roof, rather than spending money on multiple hotel rooms. Most vacation rentals are priced competitively per guest compared to hotels in the Ogden area. Yet short term home and condo rentals offer so many more comforts and amenities that visitors desire. The location close to outdoor adventures cannot be beat and the views from your short term home will leave you breathless. Truly feel like you are in Eden when you stay with Basinview Lodging. You can stock the kitchen with all your favorite foods and have great family meals without excess restaurant expenses, room service fees and gratuities.

Is there a minimum stay required?
Yes, most properties require at least 2-night minimum stay.  During the Christmas Holiday most properties are typically at least 4 nights minimum. Some properties require longer stays, please see booking availability per property.

When can I make reservations for the 2034 Winter Olympics?
With recent announcements of the return of the Winter Olympics to Northern Utah, everyone is getting excited and stoked! Stay tuned for more information.

Is making a reservation online secure?
Yes, our website and booking system are secure and the calendar is always up to date! We utilize LiveRez Ignite to manage our reservations software. Basinview complies with all State and Federal Regulations to keep your personal information secure. Basinview never sells or shares our guests’ information.

Do I need to check in at the office?
There is no need to come by the office to check in, provided all monies for your stay have been received. Once we have received your signed and completed rental agreement (Registration Form), including your credit card information, we will send the access codes required to access your home or condo.  These codes will access the key box or keyless entry at your condo or home.  Your confirmation will include pre-arrival check-in information, including directions to/from the airport and local highways, maps of the area, and detailed entry instructions for the home.

What Should We Bring?
Basinview Lodging will provide: All linens to include sheets, pillowcases, bath towels, hand towels, face cloths and kitchen towels for the amount of people that the property sleeps in beds, this may be different than the maximum occupancy for the property. Each property that has a full kitchen will have basic cookware, toaster, blender, coffee maker, dishes and utensils. We provide body soap, shampoo and conditioner, dish soap, hand soap and dishwasher detergent.
 
Items You might want to bring: Hair dryer, beach towels, personal items, recreational gear, and grocery items. Any specialty cookware, pans or utensils, contact [email protected] if you have specific item questions. Some properties have a washer & dryer, you will need to bring your own laundry detergent. We also provide the first days’ supply of toilet paper and paper towels, please bring or purchase enough toilet paper and paper towels for the remainder of your stay when your grocery shop. If you need any additional items, they must be purchased by the renter.

Is there Child Care nearby?
Yes, High Altitude Kids have been in business for 10+ years. High Altitude Kids
They offer drop-in services.

Is there a crib available?
For your convenience, we have a portable crib and highchair available for rent.

Is there a Grocery Store in The Area?
Yes, Valley Market located in the heart of Eden, about a half mile south of Wolf Creek Resort. It is a family owned grocery store with almost everything you will need, minus specialty or seasonal items.

Are pets allowed?
Most of our rental condos and homes do not allow pets due to HOA Rules or allergy concerns. Any pets must be approved prior to occupancy.  A pet of any kind on the premises of a non-pet property is absolutely prohibited and is grounds for immediate eviction of the entire party without refunds and the Manager may charge Tenant’s credit card a minimum of $500. 

What is the payment policy?
Payments can be made in the form of credit card (Visa, MasterCard or American Express). An advance payment equal to 25% of the rental rate is required within 5 days of receipt of confirmation of reservation.  The balance of rent is due thirty (30) days prior to the check-in date.  Reservations made less than 30 days prior to the check-in date will require full payment via credit card.

Are there any other fees beside the nightly rate?
Yes, a cleaning fee and state sales and hospitality tax will be added to each stay. The cleaning fee is posted on the website and will be based on the size of the home or condo you are staying in. There is a 3.5% credit card processing fee and HPP (homeowners protection plan) for $35.

Is there a security deposit required?
No, we do not require a security deposit.

What time is check in?
 The regular check in time is 4:00pm, Mountain Time.

What time is check out, and what do I need to do to check out?
11:00AM
Late check-outs are available with pre-approval from management, however late check-outs are very rare in busy seasons.  The housekeeping staff will be arriving shortly after 11:00AM to perform a routine inventory and home inspection of the house, so please be sure to report any damage or breakages during your stay prior to your departure to eliminate any claim made on your credit card.  Just make sure to lock up, be sure to return the house key to the lock box or make sure to secure the keyless entry lock to avoid unnecessary charges.

Can I Smoke Inside the Property?
NO! Smoking is not allowed in or around any of the properties. Per the Rental Terms and Conditions that is signed at the time of the reservation, “Tenant agrees that this agreement and Tenant’s right to occupy the premises may be immediately terminated by Manager… no monies will be refunded under any circumstance…and Manager is authorized to charge Tenant’s credit card for HOA fines and also up to $1,000 extra cleaning fee for the property.

What If I Need to Cancel or Change My Reservation?
If cancellation is received more than thirty (30) days prior to check-in date, the Lodging Manager will refund the sums paid, less a $30.00 cancellation fee.  If the notice of cancelation is received within 30 days or less prior to check-in date, the Lodging Manager will refund 50% of the rental rate.  If the notice of cancellation is received less than 15 days prior to check-in date, Tenant will forfeit the all rent sums paid. We do offer travel insurance which will protect you in case your plans change. We strongly encourage you to purchase this travel insurance, it will protect you if you do need to cancel or change your reservation. If you need to change the dates of your reservation you will need to contact our office to make arraignments. There will be a $50 processing/handling fee for all changes to another property or to change the dates of your reservations.  There are no refunds for early departures, delayed arrivals, inclement weather or reduction in the number of nights reserved for any reason, within the cancellation period.

Will My Cell Phone Work at The Properties?
AT& T, T-Mobile, Sprint, Verizon have service at most of our properties. If you have cell service from outside of the US, you may have problems and incur extra fees.

Do I Need to rent a 4 Wheel Drive?
In the summer all properties should be accessible by most vehicles.  During the winter months all-wheel or 4 X 4 is recommended.  If there is inclement weather and you plan to drive to Powder Mountain, all-wheel/4×4 and/or good snow tires or chains are required by law.

Is daily housekeeping service available?
While your vacation rental is thoroughly cleaned and prepared for your arrival, should you require a mid-stay or daily housekeeping service, it is available for an additional fee. Please speak to your reservation agent or send an email to [email protected] for more details.

What If I Leave Something at The Property?
We will do our best to retrieve them. There is a minimum $25 charge for shipping and handling mail lost items. Please make sure you get everything when you leave. We are not responsible for lost items. Please email [email protected].

Will We See Any Wildlife?
Most of the properties are located in the mountains, as a result you could possibly encounter wildlife (deer, elk, moose, squirrels, fox, wild turkeys, snow weasels, sand hill cranes, geese, ducks of all sorts, a variety of birds of prey, bugs of various types and the occasional farm cat.

Is There an Additional Cleaning Charge?
Yes, all of our properties do have a minimal cleaning fee for a one time cleaning after departure. Additional fees apply for extra cleaning(s) during your visit.

Can I buy Alcohol in Utah?
You can buy beer in the grocery stores, but for wine or the spirits you need to go to a Utah Liquor Agency store. For ages 21+ of course. Newly opened at the Eden Cabins at 2612 N Hwy 162, Eden, Ut 84310, located just North of the Valley Market among the charming log cabins, this small liquor store will have most of what you want and a few specialty seasonal items will be available. The Eden Cabins are also home to Saddle Bags Saloon, Ogden Valley Pizza, and others.

If I have questions during my stay, who can I call?
Should you have any questions during normal business hours, please call the office toll free at 877-686-4733 or text (435) 246-7966 to manage most issues. If you have an emergency, you can reach Sara at 206-599-9277. Please limit any after-hours calls to emergencies only.